Porquê trabalhar no ULC?
Reforçamos constantemente a importância das relações humanas, equiparando o valor das pessoas ao de nossa própria família. Nossa cultura coesa cria uma sensação de família estendida, onde cada indivíduo é acolhido. O bem-estar de todos é uma prioridade, e cultivamos um ambiente onde as opiniões individuais são respeitadas e valorizadas
- Cultura e ambiente de trabalho maravilhosos
- Bom ambiente de crescimento
- Formação ministrada
- Localização centralizada
- Café e refrescos gratuitos
Vagas de emprego
ESL Teacher (Full Time / Freelancer)
- Develop and deliver high-quality lessons to students of all levels, utilising a variety of teaching strategies and resources to meet diverse student needs.
- Assess student progress through a range of methods, including formative and summative assessments, and provide feedback to students and their families as needed.
- Collaborate with colleagues to develop and implement effective English language curriculum, including lesson plans, assessments, and materials.
- Participate in professional development activities to continuously improve teaching skills and knowledge of English language pedagogy.
- Maintain accurate and up-to-date records of student progress, attendance, and grades.
- Communicate regularly with students, families, and colleagues to foster a positive learning environment and promote student success.
Requirements & Qualifications:
- A Bachelor’s or Master’s degree in English language teaching, TESOL, TEFL, TESOL or CELTA required (in lieu of experience).
- At least 1-2 years of teaching experience, preferably in an academic setting.
- Confident in teaching adults primarily but must be able to teach children as well.
- A strong understanding of English language pedagogy, including current best practices and methodologies.
- Experience with curriculum development, lesson planning, and assessment design.
- Strong communication and interpersonal skills, with the ability to build positive relationships with students, families, and colleagues.
- Fluency in English with excellent written and verbal communication skills.
- *Must be available for morning classes. Willingness to teach evenings and weekends is a plus.
- Proactively reach out to prospective students and their families, both through outbound calls and face-to-face interactions, to understand their language learning needs and goals
- Present and promote our diverse range of language programs, highlighting their unique features and benefits
- Conduct in-depth consultations to assess students’ language proficiency levels and recommend suitable courses
- Generate and follow up on leads to achieve individual sales targets and maximise conversion rates
- Provide exceptional customer service throughout the sales process, ensuring a smooth enrollment experience for students
- Collaborate with the Marketing and Admissions teams to develop effective sales strategies and campaigns
- Stay up-to-date with industry trends and competitor offerings to position ULC as the preferred language education provider
- Participate in sales meetings, training sessions, and professional development activities to enhance sales skills and product knowledge
- Proven track record in sales, preferably in the education or language training industry
- Strong negotiation and closing skills, with the ability to meet and exceed sales targets
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele
- Self-motivated and results-oriented, with a passion for driving sales and achieving success
- Ability to work independently as well as part of a team, with strong collaboration skills
- Proficiency in both written and spoken English, and additional language proficiency is a plus
- Experience with Hubspot CRM systems or sales software is an advantage
Customer Service Associated
Customer Service Associated
Roles & Responsibilities :
- Retain and maintain student relationships through regular interactions, updates, and follow-ups.
- Collaborate with educators and sales team to provide seamless customer experiences.
- Manage student credits and packages, keeping track of individual progress and product utilization.
- Represent the school’s image and uphold our values in all customer interactions.
- Coordinate private lesson schedules, managing bookings, rescheduling requests, and teacher changes.
- Join and participate in WhatsApp group communication with students, parents, educators, and sales team to ensure smooth coordination.
- Compile monthly credit consumption reports and share with the sales team to identify potential renewal opportunities.
- Proven track record in a customer service role, preferably in the education or language training industry. Fresh graduates are welcomed to apply!
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
- Highly organized and meticulous, with an ability to manage multiple responsibilities and tasks.
- Self-motivated and committed, with a passion for improving customer experiences and driving success.
- Ability to work independently as well as part of a team, with strong collaboration skills.
- Proficiency in both written and spoken English, and additional language proficiency is a plus.
- Experience with Hubspot CRM systems or similar customer management software is an advantage.