Responsibilities:

• Develop and deliver high-quality lessons to students of all levels, utilising a variety of teaching strategies and resources to meet diverse student needs.
• Assess student progress through a range of methods, including formative and summative assessments, and provide feedback to students and their families as needed.
• Collaborate with colleagues to develop and implement effective English language curriculum, including lesson plans, assessments, and materials.
• Participate in professional development activities to continuously improve teaching skills and knowledge of English language pedagogy.
• Maintain accurate and up-to-date records of student progress, attendance, and grades.
• Communicate regularly with students, families, and colleagues to foster a positive learning environment and promote student success.

Requirements & Qualifications:

• A Bachelor’s or Master’s degree in English language teaching, TESOL, TEFL, TESOL or CELTA required (in lieu of experience).
• At least 1-2 years of teaching experience, preferably in an academic setting.
• Confident in teaching adults primarily but must be able to teach children as well.
• A strong understanding of English language pedagogy, including current best practices and methodologies.
• Experience with curriculum development, lesson planning, and assessment design.
• Strong communication and interpersonal skills, with the ability to build positive relationships with students, families, and colleagues.
• Fluency in English with excellent written and verbal communication skills.
• *Must be available for morning classes. Willingness to teach evenings and weekends is a plus.

Responsibilities:

• Proactively reach out to prospective students and their families, both through outbound calls and face-to-face interactions, to understand their language learning needs and goals
• Present and promote our diverse range of language programs, highlighting their unique features and benefits
• Conduct in-depth consultations to assess students’ language proficiency levels and recommend suitable courses
• Generate and follow up on leads to achieve individual sales targets and maximise conversion rates
• Provide exceptional customer service throughout the sales process, ensuring a smooth enrollment experience for students
• Collaborate with the Marketing and Admissions teams to develop effective sales strategies and campaigns
• Stay up-to-date with industry trends and competitor offerings to position ULC as the preferred language education provider
• Participate in sales meetings, training sessions, and professional development activities to enhance sales skills and product knowledge

Requirements:

• Proven track record in sales, preferably in the education or language training industry
• Strong negotiation and closing skills, with the ability to meet and exceed sales targets
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele
• Self-motivated and results-oriented, with a passion for driving sales and achieving success
• Ability to work independently as well as part of a team, with strong collaboration skills
• Proficiency in both written and spoken English, and additional language proficiency is a plus
• Experience with Hubspot CRM systems or sales software is an advantage

Customer Service Associated

Roles & Responsibilities :

• Retain and maintain student relationships through regular interactions, updates, and follow-ups.
• Collaborate with educators and sales team to provide seamless customer experiences.
• Manage student credits and packages, keeping track of individual progress and product utilization.
• Represent the school’s image and uphold our values in all customer interactions.
• Coordinate private lesson schedules, managing bookings, rescheduling requests, and teacher changes.
• Join and participate in WhatsApp group communication with students, parents, educators, and sales team to ensure smooth coordination.
• Compile monthly credit consumption reports and share with the sales team to identify potential renewal opportunities.

Requirements:

• Proven track record in a customer service role, preferably in the education or language training industry. Fresh graduates are welcomed to apply!
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Highly organized and meticulous, with an ability to manage multiple responsibilities and tasks.
• Self-motivated and committed, with a passion for improving customer experiences and driving success.
• Ability to work independently as well as part of a team, with strong collaboration skills.
• Proficiency in both written and spoken English, and additional language proficiency is a plus.
• Experience with Hubspot CRM systems or similar customer management software is an advantage.